Access within the facility is controlled by biometric access controls. Once inside the perimeter, access to the datacenter floor is controlled by additional biometric access controls through mantraps and blast proof corridors. Access to our facilities is restricted to operational personnel only. We do not allow customer access to the dedicated hosting area.
Cameras monitor every row of the dedicated server facility, and all the building exteriors. All video is recorded and kept for an undisclosed duration. Video evidence of any theft, arson, destruction of property or other illegal activity will be given to the proper authorities.
For your safety, our safety and the safety of the equipment, a trained staff member actively carries a firearm.
Our facility's power is fed with dual feeds from dual power grids on separate substations. Even buildings in downtown KC fed from multiple power grids are only fed from a single substation.
Temporary power is supplied by modular, online UPS systems. Our UPS systems are all N+1 redundant. The modular nature of the systems allows us to perform maintenance and correct UPS issues without the need to cut power to the servers. We have enough capacity to assure continuity of power to the entire facility. In addition, a separate UPS system maintains all critical networking infrastructure.
Backup power comes from an onsite generator farm. We operate both natural gas and diesel powered generators. In the case of diesel the generators can run for 48 hours without refueling. We maintain fuel contracts with multiple local companies to supply fuel. In the case of catastrophic event, we have access to over 20,000 gallons of fuel stored in close proximity to the DC.